Are you looking for career opportunities with an independently owned and professional minded team?

vServices Ltd is looking for an energetic Project Coordinator who will primarily be our liaison between our design teams and the clients. The successful candidate responsibilities will include:

Education – BBA/MBA, CS degree with drive for resource and project management

Experience – Fresh Graduate or 0-3 years relevant

Key Responsibilities

Manage and Release, Tickets and Tasks in Project Management tools for the Team.
Timely task definition and resource follow-up, to log and complete the tasks as per deadlines.
Tracking of team attendance and leaves and highlighting of exceptions.
Taking minutes of meeting and its circulation.
Coordination with other divisions of organization.
Conduct Automation Review meetings, collect, update Automation Statistics in prescribed format.
Prepare and Maintain Test Automation Dashboard.
Data collection and assistance in Static Analysis review of release patches.
Understanding and Training of all policies and Procedures.
Understand and follow Resource Management and Automation Procedures and practices.
Become proficient on in all tools and able to define and update information unassisted.
Should be able to manage team and resource activities independently.
Conduct and manage meetings independently.

Competencies

Organization and time management skills, ability to work to tight deadlines is key
Excellent communication, customer service and PC literacy skills
Competency in working on multiple projects and customer requests simultaneously
An understanding of UK/USA geography would also be preferable
Good in Follow ups
Ability to perform under stress and aggressive deadlines
Self-organized with the ability to plan ahead

vServices Ltd is looking for an intelligent and energetic person with unconventional and creative thinking skills. He would be responsible for developing manual & automated tests to support business initiatives. He will be pivotal member of Team working closely with developers, product owners and UX to drive a successful testing strategy. He will develop tests to support the business initiatives, determining if requirements are clear, concise, testable and meet customer expectation. Quality Assurance Engineer will interpret requirements to develop positive and negative test scenarios and write automated tests in JavaScript using testing tools and libraries where applicable, contribute to the automation test frame work and identify, analyse and troubleshoot any problems.

Education – Bachelor’s degree in the relevant field

Experience – 2+ years relevant experience

Key Responsibilities

Critical and Complex Thinking
Excellent analytical skills – Trouble-shooting, diagnostics gathering
Curious / Understanding of how things work
Propensity for breaking things
High level of initiative with ability to self-manage
Ability to work both independently and as part of a team.
Autonomous – Comfortable working with little direction in an ambiguous environment
Self-Starter – Sees something that needs done – and just goes and does it
Excellent Communicator – Especially written
Persuasive – ability to influence with thoughtful dialogue
Excellent Listener
Risk taker
Big Picture’ insight – see’s both the ‘puzzle pieces’ as well as envisioning the finished product

Competencies

Quality inspection, auditing and testing experience preferably with a background from call centre.
Should be able to observe, detect and highlight data anomalies, exception or omissions and prepare exception reports.
Capable of quickly learning usage of applications.
Ability to organize and report information in a logical and presentable manner.
Must be efficient in following technical skills:
HP ALM (Application Lifecycle Management)
UFT / Quality Center / LoadRunner / Performance Center
Application enablement at the subsystem level (i.e. for program products such as CICS / IMS / DB2 / MQ)
Requirements / Bug Management
Good knowledge of API’s / REST interface
SQL programming
Security principals (RACF / ACF2 / Top Secret)
Optimal career progression for this job might be: Applications programmer / operations / SysProg
IBM IMS Systems Programming for TM/DB
SQL / MySQL
SYSADMIN Skills
Detailed knowledge of architecture
Shell / CLI (Command Line Interface)
Red Hat (RHEL v.7)

vServices Limited is seeking a Supervisor for our Contact Centre. We specialise in the IT services industry. Our service is centred on providing 24/7 support to our Clients and Telesales Marketing for our IT and Accountancy Business. We have an in house digital marketer so we only deal with inbound qualified customer enquiries. As a Team Leader you will be managing a team of Telesales Advisors. You will be responsible for driving the sales performance so you must be target driven, making sure staff members hit their target on a weekly basis, making sure every website enquiry are handle with care and making sure staff member are working efficiently.

Education – College Graduate, Master degree is a preference

Experience – 3 + years relevant experience

Key Responsibilities

Report, analyse and resolve system, customer and operational issues that impact service quality
Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction quality productivity and key performance metrics
Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
Train the new hires on product knowledge, internal tools and other call taking processes
Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
Build and maintain a positive working environment that attracts and retains high- quality staff
Analyse call /ticket trends and reasons why customers contact us, etc. and drive a continuous improvement philosophy within the contact center
Work closely with management to achieve team and departmental goals
Handle escalated calls and provide excellent consumer experience
Resolve operational and interdepartmental problems quickly
Coordinate with support department for successful delivery of assigned tasks
Record results and clearly note associated feedback
Work to achieve set targets, on time and to quality standards
Assist in identifying and implementing process improvement where necessary
Immediately identify and appropriately escalate any serious process
Contributes in design of call monitoring formats and quality standards
Participates in customer and client listening programs/sessions to identify customer needs and expectations
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for contact centre agents
Provide training, coaching, feedback and assistance to contact centre agents to ensure they understand new policies and procedures or product/service updates for quality
Participate in all training & development activities as per management’s suggestion
Adhere to set schedule and demonstrate flexibility for the given shift timings.
Any task assigned by the management
Responsible for information security tasks within own work scope

Competencies

Good understanding of call center structure, support functions, day to day operations and deliverable.
Excellent interpersonal, team management & analytical skills.
Hands on experience with basic reporting and web tools.
Knowledge of electronic payments and prepaid cards would be a huge plus.
To be successful you need to be well organized, self-motivated, energetic, and charismatic.

vServices Ltd is seeking a person with an experience of content development and writing the scope, plan and technical documentation for our IT services and solutions projects. You will be mainly managing internal documentation projects for the company’s technology/design, but you may also manage the documentation of projects for external customers. This role will be a mix of working from home and in the company Karachi office. As project resources are based in the UK, US and elsewhere abroad, you must be flexible as regards working hours.

Education – A degree in English Literature or BBIT, BIT, BCS

Experience – 2+ years of relevant experience

Key Responsibilities

Own and manage central documentation library for Global Client Success department.
Writes and edits product manuals, user guides, software help, FAQs, brochures, presentations etc.
Create documents in Microsoft and Open office and PowerPoint presentations and provide assistance with document creation for technical staff.
Assist with vendor communication and visit coordination and RFP collection.
Working to put an Infrastructure Bible together, functional organizations, key systems supported, staff roles & responsibilities.
The role involves coordination and interaction with various stakeholders including Project Managers, Business Analysts and other technical resources writes text and documents that effectively meet the communication purpose and are aligned with the business and technical context
Develops or facilitates to develop web site content
Works closely with the training group to develop quality training material
May be required to develop technical specifications and other technical and process documents in coordination with relevant stakeholders

Competencies

Excellent MS Office Skills
Excellent communication and presentation skills
Excellent English language skills
Good analytical skills
Good creative writing skills
Web page authoring skills would be preferable
Skills in graphic design tools such as CorelDraw or Adobe Photoshop would be a plus
A good team player
Motivation and ambition to excel and grow
Ability to deliver in a fast pace environment

vServices Ltd is currently recruiting for a Technical Author to create and maintain technical documentation including manuals, website contents, newsletters, articles, publicity material part books etc. We are a full service email marketing agency dealing with broadcasting and management campaigns for companies, colleges, publications, and organizations all across the UK, USA. We put a great deal of thought and effort into each client and campaign that we work with, ensuring that they get the best return from their email marketing.

Education – Graduate

Experience – 3 – 4 years

Key Responsibilities

Work closely with design team to discuss any technical issues and write ups.
Regular liaison with colleagues to discuss authoring requirements.
The Author will possess the ability to write technical documents to current standards and requirements
Strong IT Skills including advanced use of Microsoft Office package.
Microsoft Word – Strong knowledge of formatting required including headers/footers and borders.
Ability to work with minimum supervision.
Comfortable working to deadlines and schedules.

Competencies

Microsoft Office
Technical Documentation
Technical Manuals

vServices Ltd is seeking for Fraud Analyst who will be responsible for the daily review of fraud alerts and investigation of any fraud cases. Additionally, you will also be tasked with contributing to the development of the fraud strategy and proactively support in identifying process and control weaknesses.

Education – BBIT, BIT, BCS or equivalent

Experience – Prior experience in Fraud identification with additional experience in client services or contact center would be considered a plus

Key Responsibilities

Primarily responsible for monitoring, analysing and investigating payment card transactions and account activity for potential fraud
Works with clients, program managers, CAM, CIG during client onboarding to review program setup with respect to fraud control
Reviews and analyses transaction data from application interfaces and transaction logs to identify suspicious activities and detect fraud
Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks
Logs fraud cases and suspicious activities with detailed notes and comments
Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks
Suggests enhancements and improvements to fraud management system, and fraud rules engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
Analyses card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts
Coordinates with program managers to set appropriate program parameters necessary for fraud prevention and control
Provides prompt and effective customer service and technical support to clients concerning fraud management services
Submits monthly fraud reports to clients and holds periodic meetings to discuss fraud summary, trends, root-cause and preventive measures for future
Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc.)
Coordinates with Financial Ops on client billing related to fraud services
Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
Continuously works to improve fraud management processes and best practices
Stays abreast with regulations, fraud trends, industry best practices related to fraud control.

Competencies

Excellent communication skills, both oral and written English
Strong customer orientation
Strong analytical and problem solving skills
Good interpersonal skills and confidence level to communicate with international clients and stakeholders
Ability to perform under stress
Good data analysis and computing skills
Good database and SQL skills
Readiness to maintain flexible timings to serve global clientele across different time zones
Prior experience in fraud control would be considered a plus

vServices Ltd is looking for a Professional Services Manager who can manage, expand and report with following responsibilities

Education – Bachelor’s Degree in IT, Computer Science, or equivalent. A Business degree in addition would be an advantageous.

Experience – 4 -5 years with a proven managerial/technical experience of deployment, services and production support operations. Experience with a payments processor / provider would be considered a plus. Exposure to competitive, fast paced, project environment, especially on web application and e-commerce platform, with business level interaction, from project conception to delivery

Key Responsibilities

Manage end-to-end relationship with Clients and Vendors during planning, implementation, launch, and developmental phase of the business.
Plan and Lead large scale platform integrations, testing and certifications (Web Services, API etc.).
Work with cross-functional teams to ensure smooth and timely completion of product enhancements, projects and client implementations.
Actively monitor and review project progress and report challenges and risks to relevant stakeholders for timely decision or intervention.
Coordinate with account managers and senior management in corporate office to discuss day to day operations and other business contingencies etc.
Responsible for new product implementations and post shipment verifications on clients’ instances. Evaluate and Monitor weekly deployments at production and submit observation reports to relevant stakeholders.
Provide platform demonstrations to prospects and trainings to existing clients.
Support Sales and Business Development teams during RFP & RFI and due diligence.
Transform clients’ business needs into technical requirements and participate in database design meetings.
Manage the day-to-day operations of the Technical Services teams, providing coaching, support, and regular feedback.
Develop, nurture high performance culture with emphasis on speed, quality, and professional excellence.
Ensure adherence to compliance and information security within professional services.
Build, develop, motivate and engage team members to fulfill growing expectations of stakeholders.
Develop reports that enhance visibility and facilitate stakeholders to take informed decisions.
Establish practices that continuously enhance customer satisfaction and overall customer experience.
Set team goals in line with business objectives.
Work with project managers, client care managers, and other departments to ensure that client needs, service level agreements, and deadlines are met.
Regularly evaluate professional services to identify opportunities for improvement in systems, processes and people.
Work with HR on staffing, performance and salary reviews, compliance etc.
Perform any other contingent activities

Competencies

Excellent oral and written communication skills.
Strong analytical mind with business acumen
Ability to translate highly technical explanations to a non-technical audience and vice versa.
Ability to build detailed processes, procedures and measurability standards.
Agility, flexibility and adaptability.
Ability to perform under stress and deal with extreme challenges.
Quality conscious and detail oriented.
Strong team building, leadership and coaching abilities.
Knowledge of card schemes, compliance and other payments processes.

vServices Ltd is looking to recruit an experienced, generalist digital marketing specialist. The role is varied, challenging and with a high degree of autonomy and responsibility. You will play an active role in driving the company’s marketing to both B2B and B2C audiences and will be responsible for ensuring that the integrity of the company’s brand in all forms of external and internal communication is maintained. vServices is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, or gender identity or any other basis as protected by applicable law.

Education – Graduate – CIM qualification or equivalent marketing qualification preferred

Experience – Relevant work experience for more than 3+

Key Responsibilities

All marketing operations for the company, to both B2B and B2C audiences
Organise and represent the company at business events, seminars and exhibitions
Responsible for production of advertisements, editorial, newsletters and other PR materials
Responsible for the company’s e-marketing strategy and social media platforms
Draw up the annual marketing budget for approval and ongoing review
You live, breath, eat and sleep social media and know what great digital content looks like.
You love the challenge of developing and delivering engaging global campaign content for different digital platforms and social channels in a variety of formats be it the written word, video or visual design
You’ve delivered successful creative campaigns across websites, Twitter, Facebook, LinkedIn, SlideShare, YouTube and Instagram for organic and paid activity
You’ve tracked and optimized social program execution including metrics and measurement
You’ve worked as part of a digital marketing team, alongside an agency and writer. You’ve worked with global marketing colleagues, so you are great at collaborating whatever the team’s location and are used to working independently at times.
You’ve worked with Google Analytics, Radian 6, Social Studio, LinkedIn Elevate or other related content and reporting tools.
You’re interested in what’s going on in the world of digital – from analytics, AI, design, innovation to marketing, you like spotting and sharing relevant business trends.
You come up with big ideas that you can deliver on, have worked in a complex environment, delivering projects for and working with a range of marketing colleagues, are perpetually curious, have contagious enthusiasm alongside amazing project management skills

Competencies

Running Social Media Campaigns
Working with: the channel marketing team and a range of marketing colleagues across brand management, advertising, events, sponsorship, media, recruitment, digital, as well as agencies and partners.
Core skills: strong writing, creative, strategic, analytical and collaboration skills.
Experienced marketer with a background in marketing professional services organisation
Excellent interpersonal skills, creative, great communication, able to inspire others
Current working knowledge of digital marketing, including social media, web/SEO etc
Able to work under own initiative and autonomy and able to project ideas to Senior Management

vServices Ltd is looking for Sales Professionals for their IT business. Candidate should possess adequate knowledge on major websites, web application, social media and software publishers for medium to large scale businesses.

Education – Graduate

Experience – 3 – 4 years

Key Responsibilities

Candidate should closely work with internal and external resources to ensure competitive pricing.
Candidate should ensure that the sales cycle (From initial response on building solution to client till the order fulfilment process), all activities must be performed and services delivered within the set SLAs agreed with the client.
Candidate should ensure that all solutions developed/customized for the client are fully validated in terms of availability, compatibility & adaptability.
Candidate should ensure the order fulfilment process is fully managed and completed in terms of order placement, tracking, removing discrepancies, order changes and return process to achieve outstanding service delivery.
Candidate should ensure that all reporting tasks assigned are executed in time slots provided for different clients.
Candidate should ensure that account team that includes the Account Manager, field rep and the immediate supervisor have daily updates and clear visibility on the whole sales cycle.
Candidate should ensure that he/she is regularly attending all calls internal and external (Client specific) to pro-actively manage account and ensure smooth handling of incoming business.
Candidate should fully understand all major manufacture licensing programs after the initial completion of training process.
Candidate is required to set individual goals derived from department goals to pursue continuous progress within the organization.
Candidate should ensure that account team that includes the Account Manager, field rep and the immediate supervisor have daily updates and clear visibility on the whole sales cycle.

Competencies

Corporate – IT Department
Customer Service Operations
Strengthening Client Relationships
Global Customer Service
Sales Promotion

vServices Ltd is recruiting for a Telesales Advisor / Lead Generator to join our friendly and positive office. Telesales Advisor must have excellent communication skills and English fluency with an accent. Our lucrative salaries will also include healthy commission and bonuses as an incentive to accomplish your targets. We expecting a person with a flexible and effective communications service to help our business generate leads, introduce our company and make appointments on our behalf – this is to help us to generate more sales. You will have a positive & friendly telephone manner to ensure the company is always presented in a helpful manner. Strong computer skills are essential in this role as all calls must be logged onto company system.

Education – Graduate BSc/MSc (Computer Sciences)

Experience – 1-2 Years

Key Responsibilities

Excellent know-how of the IT related business with ability to work independently.
Call (Cold Call) to potential prospects that are generated by external sources of leads.
Make outbound follow-up calls to existing customers. This can be done by phone calls, emails or social media messages.
Identify the decision makers, their authority and budget within targeted leads to begin a sales process.
Recommend or purchase data on our behalf or utilize your existing database.
Coordinate with Senior Management for daily tasks and meet the targets.
Make outbound calls to prospect data and introduce our company to raise awareness of our products and or services.
Specialists in Permanent, Contract & Temporary Recruitment, covering; Industrial, Office, Technical & Engineering.
Please note we can only respond to successful candidates. Quality Personnel acting as an Employment Agency & Business.
To keep up-to-date with all of our vacancies please follow us on LinkedIn, like us on Facebook and sign-up for job alerts on our own website.

Competencies

Excellent verbal and written communication skills in English
Sales Promotion, Proposal Writing
Sound Technical Knowledge of marketing for web+moteleateebile+cloud development services.

Certax Accounting Fitzrovia, London Based Accounting Firm are recruiting for a Telesales Advisor / Lead Generator to join a friendly and positive office. Telesales specialist will be responsible for telemarketing and lead generation with excellent communication skills and sound knowledge of the subject. Our lucrative salaries will also include healthy commission and bonuses as an incentive to accomplish your targets. We are expecting a person with a flexible and effective communications service to help our business generate leads, introduce our company and make appointments on our behalf – this is to help us to generate more sales. You will have a positive & friendly telephone manner to ensure the company is always presented in a helpful manner. Strong Communication skills in English and Strong computer skills are essential in this role as all calls must be logged onto company system.

Education –

Experience – 1-2 years in respective or relevant field:

Key Responsibilities

Take Inbound calls
Call (Cold Call) to potential prospects that are generated by external sources of leads.
Make outbound follow-up calls to existing customers. This can be done by phone calls, emails or social media messages.
Identify the decision makers, their authority and budget within targeted leads to begin a sales process.
Recommend or purchase data on our behalf or utilize your existing database.
Coordinate with Senior Management for daily tasks and meet the targets.
Make outbound calls to prospect data and introduce our company to raise awareness of our products and or services.
Specialists in Permanent, Contract & Temporary Recruitment, covering; Industrial, Office, Technical & Engineering.
Please note we can only respond to successful candidates. Quality Personnel acting as an Employment Agency & Business. To keep up-to-date with all of our vacancies please follow us on LinkedIn, like us on Facebook and sign-up for job alerts on our own website.

Competencies

Sound Technical Knowledge of marketing for Accountancy and Financial Services.
Sales Promotion, Proposal Writing Preparing and finalizing accounts for both Sole Traders and Limited Companies
Taxation and Legal affairs within country
Company secretarial work
Excellent verbal and written communication skills in English

vServices Ltd is looking for a Human Resource Officer to implement and maintain all standards, policies and procedures relating to the Human Resources function and administration as laid down by the Director, with a strong emphasis on detail and consistency.

Education –

Experience – 2 – 3 years experience of working in a Human Resource environment

Key Responsibilities

General administration
Responsible for filing of general administration and support to the Director (CEO)
Maintain up to date employee’s files in the filing cabinet and in database by updating the individual data when necessary.
Ensure all administrative forms are updated and correct and sufficient supplies are maintained.
Respond to all Personnel Change Notification Forms (PCN’s), sending a relevant letter and forms / Job Descriptions to the employee e.g. promotion, transfer, salary change.
Assist with the Preparation of contracts, Working Time Directive (WTD) policy, Job Descriptions and all relevant documentation for new starters when required.
Ensure Taxation and Legal Compliance is maintained.

Competencies

Excellent verbal and written communication skills in English
Sound knowledge of Marketing, IT and marketing for Accountancy Services.
Sound knowledge of Labour related Laws of the Country

Education – BCS, MCS, MBA

Experience – 5 + years of relevant experience

Key Responsibilities

Coordinate with clients to communicate routine operations and high level matters efficiently and effectively.
Provide training and consultation to new clients to help better utilize our products.
Responsible for coordinating internally with solutions, support, and engineering to deliver solutions to clients.
Be an active participant in client’s strategy planning and help them add more value to their business.
Work with clients to best utilize MCP.
Help increase monthly invoice, in a way that is beneficial for clients and us.
Develop strong client relationship and be the trusted partner.
Perform business review with each client and provide accurate revenue forecast.

Competencies

Excellent oral and written communication skills
Flexible, Motivated, Positive attitude & Teamwork
Problem-solving/ analysing skills.

vServices Ltd is looking for Telesales Marketing people with excellent with a year or two practice experience is required to start immediately. He will be working for a friendly small sized practice that is expanding and looking to take on a someone who wants to join a growing firm. We are looking for an Accountant with practice experience to work within this growing team. This role is to assist with management accounts, reports and analysis as well as contributing to project work… Duties for Semi-Senior Accountant / Junior Accountant include, Preparing and finalizing accounts for both Sole Traders and Limited Companies Tax returns GST returns Company secretarial work

Education –

Experience –

Key Responsibilities

Competencies

Organization and time management skills, ability to work to tight deadlines is key
Excellent communication, customer service and PC literacy skills

vServices Ltd is looking for a dedicated Consultant. The candidate shall be responsible for providing analysis of the company and its existing practices and products, and recommend changes as required depending on changing marketing trends. He/She shall also be expected to periodically conduct market research from various prospects and incorporate the results into practical and effective marketing and sales strategies.

Education – Bachelor’s degrees (in business administration, business management, or other related fields), professional certification and/or with a Master’s degree

Experience – 2-5 years of relevant experience

Key Responsibilities

To review and evaluate company’s financial statements and its competitors.
To analyse current business practices, develop new business models and engage in research to improve company’s product ranges
To document research carried out and suggest recommendations based on it regarding market conditions, clients and competitors.
To review and improve company’s sales, marketing and advertising strategies
To prepare presentations for potential and existing clients and prepare follow up meetings with them
To create and update client profiles
To create opportunities for new product/ service by networking
To negotiate contracts and licenses as necessary
To make strategies directed at improving profits, reducing losses and overall company’s financial status.
To Conducts audits on a yearly basis and formulate audit related documentation.
To serve as company’s representation in trade associations and other promotional events
To ensure overall satisfaction of customers
To design and develop products, services, and tools for client companies

Competencies

Persuasive, Innovative and Creative
Ability to pay attention to details and focus on given tasks
Ability to maintain customer relationships effectively; which includes tackling difficult clients and their issues
Knowledge of procedures, involving business and administration
Ability to work and make decision independently and in team simultaneously
Effective interpersonal relationship and networking skills along with good writing and oral communication skills
Strong analytical, marketing and research skills
Ability to work under extreme pressure, meet deadlines and still remain effective
Technical knowledge demonstrated in auditing, loss prevention, marketing, and other related areas
Computer literacy: must have a basic knowledge of how to use the computer and other related gadgets

vServices Ltd is seeking a person with an experience of contract assignment for our IT services and solution projects. The chosen candidate shall be responsible for entire process from creating order forms to order entry in timely manner. He/She Shall have to work closely with other teams to ensure all revenue is booked accurately and timely.

Education – In finance, business administration or related field. Candidates with prior experience and/or Masters in Business Administration will be given preference.

Experience – At least two years of experience in professional procurement and contracting, which includes the drafting of complex contracts, including provisions, and solicitation documents.

Key Responsibilities

To draft requests, sign orders and queries
To acknowledge requests and respond to them in timely manner. He/She shall also be responsible to turnaround requests in Order Forms
To Review and interpret customer contracts and create order forms for the sales team
To update repository of open tasks with the current status and update opportunities with status
To Review paperwork and acknowledge Revenue Recognition and Operational approvals
To maintain Contracts Log for all requests and signed contracts and send all orders to Order Entry for staging
To assist other departments with queries and contribute to continuous process improvements
To complete all other duties assigned and all the above in line with company procedure, and performance standards.

Competencies

Good Internal & External Customer Focus
Very strong Team Player/Contributor with can-do attitude
Good attention to detail
Able to work well in multi-cultural Teams
Able to remain focused and meet deadlines under pressure
Analytical and Proactive approach
Excellent organizational skills
Reliable & Flexible
Fluent in written and spoken English
Excellent communication skills
Excellent Microsoft Office skills (Word, Excel and Outlook)
IT literate

vServices Ltd is looking for Digital Marketing Executives for developing the company’s multi-channel communication strategies.

Education – Open to all graduates. Candidates having following subject knowledge may be preferred. Business and technology Creative design E-business Journalism Marketing

Experience – 2-5 years of relevant experience

Key Responsibilities

To develop a notable online presence by attracting greater number of viewers through social media channels like Facebook, Twitter, YouTube and Instagram.
To Attain high ranking placements for company website in search results
To design Pay per click (PPC) campaigns to appear alongside non-paid search results.
To develop a mobile marketing strategy including app-based, in-game, location-based and SMS marketing.
To manage business affiliates. The affiliate is paid commission for each customer brought to the website by their own marketing strategies.
To create and upload copy and images for the organization’s website.
To write and dispatch email marketing campaigns.
To provide accurate reports and analysis to clients and company management to demonstrate effective return on investment (ROI).
To research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums.
To Design website banners and assisting with web visuals.
To communicate with clients, affiliate networks and affiliate partners.
To Conduct key word research and web statistics reporting.
To Contribute to social media engagement and brand awareness campaigns.
To Assist with paid media including liaising with digital advertising agencies.
To Develop and integrate content marketing strategies while keeping up to date with marketing trends
To Managing the contact database and assist with lead generation activities.
To Negotiate with media suppliers to achieve the best price for clients

Competencies

Strong verbal communication skills for articulating ideas to colleagues and clients
Good written communication skills for producing high quality content
Attention to detail and accuracy
Ability to work independently and flexibly
Capacity to prioritize and work across multiple projects
Excellent team work skills
Organizational skills with ability to deliver a high volume of quality work
Creative skills for contributing new and innovative ideas
Ability to work well under pressure and meet deadlines
Networking and analytical skills
Knowledge of existing and emerging social media platforms
Thorough knowledge of Microsoft office latest versions
General Knowledge of Databases and a basic understanding of HTML, CSS and search engines.

vServices Ltd is a UK-based IT solution provider. We have an enviable client base and a reputation for creative brilliance. Due to expansion, we are now looking to acquire services of talented SEO professionals. This is an amazing opportunity to work for a progressive company in a fun and engaging environment.

Education – Bachelor’s / Master’s degree

Experience – 2 to 3 years’ experience

Key Responsibilities

Identifying potentially problematic technical issues on clients websites, (e.g. crawl errors, broken links and pages, site speed, responsiveness etc.)
Working with internal development teams to fix them
Optimising new websites in preparation for going live, including carrying out keyword research, creation/optimization of meta tags, site content, and URL structures
Should be expert of On-Page and Off-Page SEO
Using Google Analytics and other tools to identify user-engagement trends and to compile recommendations for performance improvements
Analysing competitor activity, backlink profiles and industry trends using various tools to spot opportunities
Provide bespoke performance reports for clients using Google Analytics and other tools
Provide SEO and/or Google Analytics training to clients and internal teams where required

Competencies

Previous experience of working in an SEO/web development role and looking for that next career step
Possesses strong website analysis skills, and able to confidently interpret data provided on tools such as Google Analytics
Comfortable using popular SEO and keyword research tools such as Google Keyword Planner, Search Metrics, SEM Rush, Majestic, Open Site Explorer etc.
Google Certifications in Analytics and AdWords preferred but not essential
Knowledge of programming languages such as HTML 5 & CSS, JavaScript, PHP and Content Management Systems such as WordPress, Drupal would also be advantageous
A personable, confident communicator, comfortable working with internal teams, as well as facing clients for meetings, training sessions or new business pitches
Works with high standards, an organised approach and acute attention to detail

vServices Ltd is looking for an energetic Project Coordinator who will primarily be our liaison between our design teams and the clients. The successful candidate responsibilities will include

Education – BBA/MBA, CS degree with drive for resource and project management

Experience – Fresh Graduate or 0-3 years relevant

Key Responsibilities

Manage and Release, Tickets and Tasks in Project Management tools for the Team.
Timely task definition and resource follow-up, to log and complete the tasks as per deadlines.

Competencies

Organization and time management skills, ability to work to tight deadlines is key
Excellent communication, customer service and PC literacy skills

vServices Ltd is looking for an experienced Event/Promotion Manager who can create and implement an integrated marketing strategy for the entire exhibition including exhibitor, conference and visitor campaign.

Education – Bachelor’s degree

Experience – Fresh Graduates with Preferably 1-3 years of relevant experience at an Event Marketing Position will be preferred.

Key Responsibilities

To set out and monitor entire budget, drop schedule and media plan
To Update and adhere to agreed marketing budget
To Use the full marketing mix to promote the exhibition and conferences in accordance with the marketing strategy. He /She shall also be responsible for exhibitor promotion and visitor promotion.
To identify appropriate media partners and associations and negotiate deals to maximise event exposure in the given budget.
To ensure websites are up to date with the latest information.
To ensure Strategic database building and to use media tools and social platforms to create new marketing channels.
To coordinate the design of all marketing collateral, including Sales Brochures, Conference Brochures, Visitor Tickets, Print Advertisements, and Web Banners/Emails etc.

Competencies

Thorough understanding of direct marketing initiatives.
High level of copywriting and collateral production knowledge.
A passion for the Software and IT Company.
Able to work efficiently in a pressurized environment.
Positive and professional way of thinking
Excellent creative and communication skills.

vServices Ltd is looking for a very professional and experienced Human Resources Manager who would not only deal with staff welfare and administration-centered activities, but also strategy and planning. To be successful in this role candidate must have a clear understanding of business objectives and be able to devise and implement policies which select, develop and retain the right staff to meet these objectives.

Education – Open to all graduates. The following subjects may be particularly relevant: Business with languages Business or Management Human Resources Management Psychology Social Administration

Experience – 2-5 years of relevant experience

Key Responsibilities

To actively perform consultancy role with various departments and assist line managers to understand and implement policies and procedures.
To promote equality and diversity as part of key value of vServices Ltd. He/She shall be performing integral role for policy development on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
To increase awareness of health and safety laws and procedures
To lead recruiting campaigns and work closely on all stages from designing job specifications, advertising, testing and interviewing, short listing and training of the recruited staff.
To prepare staff handbooks and advice on pay and other remuneration issues including promotion and benefits.
To Undertake regular salary reviews. And Negotiate with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions.
To administer payroll and maintain employee records.
To manage grievances and dispute resolutions of the staff
To interpret and advise on employment law.
To plan for short term and long term HR requirements.
To analyse and plan training required in conjunction with departmental managers.

Competencies

Business awareness and management skills
Organizational skills and the ability to understand detailed information
IT and numeric skills, with strong IT skills required for managing/operating computerized payroll and benefits systems
Strong Interpersonal skills to form effective working relationships with people at all levels
A proven track record of “making a difference”
The ability to analyse, interpret and explain employment law
Integrity and approachability, as managers and staff must feel able to discuss sensitive and confidential issues with you
Curiosity and a willingness to challenge organizational culture where necessary
The ability to compile and interpret statistical data and communicate it in a professional and understandable manner
Influencing and negotiating skills to implement personnel policies
Potential to handle a leadership role

vServices Ltd believes in social responsibility of preparing future professionals for real world job market. We offer internship programs for variety of IT related fields for fresh college graduates or students. We can give you the resources to turn your knowledge into limitless potential. We’ll show you what happens when people, ideas and perspectives connect.

Education – Bachelor’s Degree (Graduated or Under graduation)

Experience – 0-3 months of relevant experience in the market research or data analysis field

Key Responsibilities

To design questionnaires by using online software to ensure that the necessary data is captured
To conduct basic data analysis
To keep records of costs / producing internal Office performance reports
To Prepare, maintain, and update website materials
To Perform routine clerical duties as instructed

Competencies

Strong analytic skills and attention to detail
Solid data analysis experience with Excel and working knowledge of Access database and PowerPoint
Computer science knowledge (e.g. SQL, HTML, CSS etc.) would be a distinctive advantage.

vServices Ltd is looking to recruit IT helpdesk support team for our IT services and solution projects. The IT Helpdesk Support team will assist the IT Team with support services for vServices. The candidate has to work with the IT Manager and IT Systems Support to ensure the smooth running of all computer systems within the company.

Education – Bachelor’s degree

Experience – 1-2 years IT Helpdesk experience.

Key Responsibilities

Be the first point of call for the IT Helpdesk service
To support the staff with day-to-day technical requests
To provide technical IT supports – Desktops, Printers, Servers, laptops, Mobile phones etc.
To assist with the IT equipment up gradation and the installation of new computer equipment as instructed by IT Manager and/or IT Systems Support
To provide technical support for setting up of equipment for meeting room bookings
To undertake equipment stock takes and any ad-hoc administrative tasks
To ensure that the Communications and Server room are kept neat and tidy
To undertake other tasks as directed by the IT Manager and IT Systems Support
To assist with digitizing documents reducing physical files

Competencies

Appropriate level of skills and familiarity within Microsoft Office software
Working knowledge of Microsoft based operating systems
Interest in IT systems troubleshooting and problem-solving
Strong communication skills
Good organization and administration skills
Effective team work ability with good communication skills

vServices Ltd is looking for administrative data entry operators for updating, retrieving, and maintaining information contained in the firm’s computers. He/She shall be responsible for carrying out tasks such as transferring paper information in computer folders or files. The candidate must have fast typing speed.

Education – Bachelor’s degree

Experience – 2-5 years of relevant experience

Key Responsibilities

To assemble, classify and enter information and keep accounts up to date.
To maintain clear record of account source, set discrepancies and to send back incomplete records to concerned team leaders for completion.
To enter clients’ account information by utilizing the numeric and alphabetic facts on optical scanner keyboard in line with screen format
To adhere to data procedure and program techniques when performing data entry duties
To confirm that the entered account and customer information is correct; to evaluate, delete, and reenter information when it is incomplete, get rid of duplicated files when clearing out.

Competencies

Excellent English and mathematical skills.
Swift and prompt in performing assigned task with a sharp attention to details
Basic knowledge of spreadsheets, word processing and data bases
Prompt in customer service skills with confidence and particular focus to confidentiality.
Ability to handle transactions in line with established procedures and policies; and to give account of necessary modifications made
Outstanding ability to inspect accounts and customer system modifications by entering new data and evaluating output
Used to work under tight deadlines
Adequate consciousness of safety issues

vServices Ltd is seeking for highly competent project manager for our IT software and projects. The candidate shall be accountable to the Head of Programs for all activities and tasks related (to a project) from initial kick-off through to closure. The Project Manager must be a subject matter expert in project management, and should ideally also have experience of industry (Software House).

Education – Minimum Bachelor’s degree is required. Higher Level of Technical Qualification in Telecommunication, Network or Server Arena will be preferred.

Experience – 0-3 years of relevant experience.

Key Responsibilities

To assure the completion and compliance with approved standard of Production Design Specification (PDS), Engineering Statement of Work (SOW) and other similar Engineering Engagement
To delegate tasks and roles to internal team.
To confirm the Quality Assurance as desired by the customer. He/She shall also be responsible for program Quality Assurance as prescribed by Program Quality manager
To approve an accurate and satisfactory Program Definition (Phase 1 / NPI Process)
To maintain close-working/good communication relationship with Manager
To define and plan the program and secure stake holder approval
To lead the functional managers and support the personnel on Program content, organisation and methodologies
To monitor performance and progress and manage risks and contingency plans.
To issue and track work packages for stakeholders
To work closely with Program Financial Controller for financial controls and report to Programme Steering Team (PST) through Report/Gateway Stage Assessments (NPI Gateways)
To review each completed stage before programme is passed on to next phase. He/She shall also be responsible to manage change, if required in any stage of the programme.
To Review and approve Gateway Stage Plans and mitigation of any exceptions
To prepare required documentation and presentations regarding the process and programme for internal/external committees or stakeholders as required.
To monitor and track payments/cashflows
To deliver the program deliverables and benefits on time
To approve the end Project Phase, Lessons Learned Report and Project closure notification.
To manage the performance of everyone involved

Competencies

A proven track record in project management for complex and challenging I.T. Solution Delivery
Experience in managing multi-faceted and complex programs of work
Experience in dealing with Customers at an Executive level
Capable of delivering excellent results under tight deadlines
Experience of working in an Agile environment

vServices Ltd is looking for experience and proficient Quality Analysts to maintain our quality product and provide critical support to the Q&A process. The Quality Analyst will check representative samples of output and record any errors. This will form the basis of the quality control dialogue between market line’s product management and authoring teams.

Education – Bachelor’s degree

Experience – 2-5 years of relevant experience

Key Responsibilities

To develop a deep knowledge of the market line products under checking. This should be from both a process (process manuals/authoring tools), and commercial (understanding how the products are used) point of view.
To monitor the quality of output from the production teams, ensuring all checks and content problems are logged and clear feedback given to the relevant teams.
To highlight persistent problems to management so that steps can be taken to improve processes and training to prevent these errors from occurring in the future.
To work alongside management on the development of new products for the market line which is an advantageous platform.

Competencies

Effective teamwork and leadership skills along with sharp communication skills
Fluent user of English
Broad knowledge of market line content processes and up to date product standards as determined by current commercial needs
Broad company, industry and country knowledge.
High level of attention and sharp process orientation skills

vServices Ltd is seeking a person with an experience of receptionist for our IT services and solution projects. The chosen candidate will be working with a motivated workforce, assisting them with basic administration. This is a one-time opportunity to work for a rapidly growing UK based IT company that offers chance to enhance personal knowledge and skills.

Education – Intermediate or Bachelor’s degree. Relevant experience will be preferred.

Experience –

Key Responsibilities

Duties will include but are not limited to, answering and transferring telephone calls to the relevant department, meeting and greeting clients and customers, ensuring company policies and procedures are adhered to and general clerical duties.
Shall work autonomously whilst ensuring tasks are completed in quality manner

Competencies

Strong organisational skills
Well presented, courteous and polite in greeting customers in real or on phone.
The ability to plan your own work, work on your own initiative and meet deadlines
The ability to manage pressure and conflicting demands and prioritise tasks and workload
Good Oral and written communication skills
Tact, discretion and respect for confidentiality
A pleasant, confident telephone manner
Teamwork
Reliability and honesty

vServices Ltd is currently looking for a secretary to assist with the management of the IT software and products campaign. The main purpose of the role is to meet pre-defined SLA’s, performance and financial targets for the campaign. The candidate must also meet business and client expectations and support and develop a group of Team Leaders and agents.

Education – Intermediate/Bachelor’s Degree

Experience – 1-3 years minimum administrative, support, or customer service experience

Key Responsibilities

To pro-actively arrange complex diary management and schedule meetings
To support fee earner administrative activities (for example, bundling, indexing, general organisation etc.)
To support client activities and requirements in a proactive manner, liaising with clients e.g. take messages, pass on information, deal with simple queries, meet and greet and client events
To prepare client registration documents, engagement/assignment letters, conflict checks, money laundering and audit Letters
To manage the production of all documents (even those not typed personally) from initiation to delivery back to the relevant staff, involving Document Production as required
To ensure documents returned to specific employee accurately reflect the original request before returning work, including proofreading the document, checking spelling, grammar, sense, amendments and presentation
To undertake e-mail management (manage inbox and file e-mails) and to ensure that urgent emails are promptly picked up by fee earners, or forwarded to another fee earner in their absence
To make travel arrangements (visas, flights, hotels, dinners)
To work collaboratively with other secretarial support for the Department, to provide a responsive and professional secretarial support service to fee earners and clients
To ensure that there is comprehensive telephone cover across the department, in accordance with the standard operating procedure
To provide personal support subject to PA’s discretion
To support billing processes and timesheets
To coordinate Training administration e.g. book rooms/refreshments, arrange printing of slides and materials, ensure equipment and room set up, create attendance sheet and collect signatures for CPD purposes, liaising with L&D Team
To support less experienced members of the team e.g. mentoring
To work in accordance with Standard Operating Procedures

Competencies

Excellent written and verbal communication
Ability to work on varied schedule based on the needs of the people or team to be supported
Microsoft Outlook/calendar experience with heavy calendars and resource booking
Familiarity with travel booking and expense reporting
Professional image and approach

An exciting new opportunity has arisen in the Finance team to support the continued growth of vServices Ltd both in the Pakistan and international markets. We are looking for a senior business analyst to work closely with CEO and various head of departments for finance perspective. This will be hands-on commercial role, with a large degree of independence, and the opportunity to contribute to further development of the Group.

Education – Educated to degree level with strong academic results.ACA / ACCA or CIMA qualification beneficial, but not essential.

Experience – Previous retail experience beneficial and essential

Key Responsibilities

To prepare Group’s budget and forecast model across the organization, including presentations and all supporting schedules and analysis as required
To analyse actual vs. Budget and work closely with business heads across the UK, UAE and local market, including the Head of Procurement and external suppliers as appropriate to influence spending levels
To set detailed cost budgets on department level

Competencies

A pro-active, driven, forward thinking individual
Attention to detail
Ability to deliver under pressure and tight deadlines
Strong analytical skills
Commercial acumen coupled with core financial knowledge
Excellent Microsoft applications skills.
Very efficient user of Advanced Excel, Word and PowerPoint.

vServices Ltd is seeking for an experienced Technical Analyst required to partner across IT and with assigned business lines. He/She shall assess, research, and analyse business, technical and system needs in order to resolve business systems issues by recommending technology solutions that meet our needs.

Education – Bachelor’s degree

Experience – 2-5 years of relevant experience

Key Responsibilities

To lead detailed design phases for small to large projects/programs and develop proposals for management regarding identification, tracking and resolving if technical issues.
To undertake research into existing and potential business and system needs in order to determine most effective technology solutions and designs. He/She shall particularly focus on component reusability, data sharing and security.
To prepares high level and detailed technical specifications for small to medium projects in accordance with PLC, security and architecture documentation objectives.
To develop codes while properly documenting them and to execute unit test, integration and acceptance test using different languages and testing tools for functions of high complexity.
To develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of project.
To prepare master distribution list, and to implement contingency plans ensuring verification is performed.

Competencies

Knowledge of Capitals Markets, Credit Risk management, and Financial Securities
Technical grasp of Risk Assessment & Quantification methodologies
Competent in Java J2EE version 1.6 or later, SQL, Sybase 15.0 and later, Spring, Maven/Jenkins, Microsoft .NET technologies and .NET framework 3.5 and later
Good Software Design skills
Effective Communication, Facilitation and Presentation Skills